// IT SUPPORT · NETWORK & CYBERSECURITY ASPIRANT

MUHAMMAD
ADM
JAVIER

NETWORK_INFRASTRUCTURE_

BS Information Technology graduate with hands-on experience in technical support, operations, and customer-facing systems. Currently building toward a career in network engineering and cybersecurity — backed by Cisco and Google certifications, a web-based capstone project, and real-world troubleshooting across devices, software, and live business environments.

5+
Years Work Exp
6+
Roles & Projects
7
Certifications
BS IT
BulSU Graduate
View Projects Get In Touch
01.

About Me

> whoami
Muhammad_Adm_Javier — Malolos, Bulacan, PH

I'm a BS Information Technology graduate from Bulacan State University, specializing in Project Management, with a clear target: break into the network engineering and cybersecurity space. My foundation is built on years of real-world IT troubleshooting, operations support, and platform management across remote roles for companies in Malaysia, the US, UK, and Australia.

I've handled hardware diagnostics, software repairs, CCTV systems, and device support in hybrid environments — and I've built a full-stack web application as a capstone project lead. I know how systems break, how to fix them, and how to document the process so teams don't repeat the same issues.

Right now I'm deepening my networking knowledge, studying cybersecurity fundamentals, and actively pursuing certifications to close the gap between where I am and where I'm going. I bring operational discipline, sharp communication skills, and a genuine drive to grow — not just a resume.

// Core Skills
Technical Support & Troubleshooting 90%
Networking Fundamentals (Cisco) 70%
Web Development (HTML/CSS/JS/MySQL) 65%
Cybersecurity Basics 60%
Operations & Platform Management 95%
Email Marketing & CRM Tools 85%
02.

Projects

// CAPSTONE PROJECT · WEB DEVELOPMENT
CoED ODMS — Office Document Management System

Led a 6-member team as Project Manager to design and deploy a web-based document management system for Bulacan State University's College of Education. Focused on security, efficiency, and admin workflow optimization.

HTML/CSS JavaScript Bootstrap MySQL Project Mgmt
● DEPLOYED — coedodms.com
// IT SUPPORT · ONSITE
Multi-Device Technical Support — Dear Bantay

Provided hands-on IT support for a pet services business — diagnosing and resolving issues across laptops, mobile phones, printers, and CCTV systems to maintain uninterrupted daily operations. Single-handedly managed all technical infrastructure.

Hardware Repair CCTV Systems OS Troubleshooting Peripheral Support
● COMPLETED · Dec 2022–Dec 2023
// EMAIL MARKETING · AUTOMATION
Email Campaign Strategy — iRESTORE Laser

Designed and executed strategic email marketing campaigns in Figma and Klaviyo for a US-based health tech brand. Coordinated cross-team timelines in Slack and ClickUp, and delivered weekly GA4 analytics reports to guide campaign decisions.

Klaviyo Figma GA4 Slack ClickUp
● COMPLETED · Nov 2024–Apr 2026
// HARDWARE & SOFTWARE · SERVICE CENTER
Gadget Repair & Schematic Analysis — DyolFix

Performed hardware and software repairs on various devices in a hybrid service center environment. Collaborated with a senior technician to analyze schematic diagrams and ensure quality client repairs. Also managed the company's Facebook marketing.

Hardware Diagnostics Schematic Reading Software Repair Social Media
● COMPLETED · Mar–Nov 2022
// OPERATIONS · PLATFORM MANAGEMENT
Operations Associate & Customer Support Specialist — Courtsite

Independently mastered a proprietary SaaS platform to onboard, manage, and support partner venues/centres, configure system pricing, investigate invoice discrepancies, and resolve settlement issues — all while managing live support via Respond.io and WhatsApp Business.

Respond.io WhatsApp Business SaaS Operations CX Support
● ONGOING · Oct 2025–Present
// SELF-DIRECTED · CYBERSECURITY LEARNING
Cybersecurity & Networking Self-Study Path

Actively pursuing structured learning in network fundamentals and cybersecurity through Cisco's NetAcad, Coursera, and hands-on labs (HackTheBox/TryHackMe). Goal: CompTIA Network+, then CCNA. Building a homelab for practical exposure to routing, subnetting, and basic security tools.

Cisco NetAcad Networking Basics Cybersecurity 101 Homelab
● ONGOING
03.

Certifications

🌐
Networking Basics
CISCO NETACAD
Issued: November 19, 2024
Active
🔐
Introduction to Cybersecurity
CISCO NETACAD
Issued: October 14, 2024
Active
🛡️
Cybersecurity Basics 101: Back to Basics
ZYBERPH RESPONSE TEAM
Issued: April 29, 2023
Active
🔧
Technical Support Fundamentals
GOOGLE · GROW WITH GOOGLE (COURSERA)
Issued: May 4, 2023
Active
🎓
ELT Talks International E-Conference
TESOL COACH MASTER · GRAND VIRTUAL SUMMIT 2020
Issued: July 11, 2020
Active
💬
English Proficiency — C1+ Advanced
SMALLTALK ENGLISH SPEAKING LEVEL TEST
Issued: October 17, 2024
Active
💡
Google Developer Student Clubs — Malikhain
GDSC · LOYOLA
Issued: 2023
Active
🎯
CompTIA Network+ / CCNA
TARGET CERTIFICATIONS — IN PURSUIT
Target: 2026–2027
Review In Progress
🎯
Amazon Web Services (AWS)
TARGET CERTIFICATION — IN PURSUIT
Target: 2026–2027
Review In Progress
04.

Contact

// LET'S CONNECT

Open to entry-level roles in IT support, network operations, or cybersecurity — as well as freelance and remote opportunities. I respond within 24 hours.

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Certificate